Privacy Policy

Introduction

APTER Physio Institute and Clinics ("we," "our," or "us") operates the APTER Physio website and Learning Management System (LMS) platform that provides physiotherapy courses and educational content to students and healthcare professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our LMS platform.

Information We Collect

Personal Information

When you register for our LMS platform, enroll in courses, or contact us, we may collect the following information:

• Full name and contact details (email address, phone number)
• Professional qualifications and credentials
• Mailing address
• Payment and billing information
• Account login credentials
• Profile photo (if voluntarily provided)

Course & Learning Data

When you use our LMS platform, we collect:

• Course enrollment and progress information
• Quiz and assessment scores
• Course completion certificates
• Discussion forum posts and interactions
• Time spent on course materials

Automatically Collected Information

When you access our website or LMS, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• To create and manage your LMS account
• To provide access to physiotherapy courses and educational content
• To track your learning progress and issue completion certificates
• To process course enrollment payments
• To communicate with you about course updates, new offerings, and schedule changes
• To respond to your inquiries and provide customer support
• To improve our courses, website, and overall user experience
• To send promotional materials about upcoming courses and events (with your consent)
• To comply with legal obligations

Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Course Instructors: Your name, progress, and assessment results may be shared with course instructors for educational purposes.
• Payment Processors: Payment details are shared with trusted third-party payment processors to complete transactions securely.
• Service Providers: We may share data with hosting providers, email services, and analytics tools that assist in operating our platform.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• With Your Consent: We may share information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, restricted access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website and LMS platform use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for the platform to function properly (e.g., login sessions, course progress tracking).
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use the LMS platform.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Course completion records and certificates are retained indefinitely for verification purposes. If you wish to delete your account, we will remove your personal data within 30 days of your request, except where we are required to retain it by law or for legitimate business purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from promotional communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website and LMS platform may contain links to third-party websites, services, or content. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our LMS platform and courses are designed for physiotherapy students and healthcare professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or LMS platform after changes constitutes acceptance of the updated policy.